SUPPORT COSTS IN REAL LIFE Nvaorwyinwgelwevielllsshoafrseuapnpoerxtample of the total costs when comparing a non contract site to a site electing for the For this example, we will consider the following events happen during the course of a contract: Dt huorsi en gc anl ol sr ims a1l9bhuos ui nress. sA hd od ui tri os ,ntahlel ys, ittheecsailtles cf oarl l ss u6ptpi mo ret s1d3utri imn ge sa df tue rr i hn og ut hr se oyre awre. Te kheentdost awl ti ti mh ae tsopteanl towf 6o rhkoi un rgso n sspupenptoortnlecavlellss..Below is a breakdown of what the actual annual cost to the site would be for each of the different
NO CONTRACT
SILVER
GOLD
BRONZE
Total Annual Cost Remaining Prepaid Hours
$12,280 0
$11,200 0
$10,500 0
Site Specific Unlimited
Without a contract, the site would pay $12,280 during the course of the year for the billable hours they incurred. However, this is not factoring in that there would be no guarantee on 24 hour availability of support nor wt hoe ual nd nt uh ae lr ec obset awnoyurl ed scpoonnt si ne ut iemt oe eg sucaar laant et ede uaev taoi l at hb el eh. iI gf ha edrd pi t ei or nhaol usru cpopsot rat swwe er el l na es et dh ee dh bo eu yr ol yn md it nh iemeux ma ms pt hl ea ta ab roev e , enforced. Moving into the Bronze level of support would cost less than having no contract in this example. You would ap losrot hpahvoengeunaur ma nbt ee re dt o2u4s- eh ot hu ar ts wu popuol dr tbwe ipt hr i o3 r0i tmi ziendu toev er er sapnoynns eo nt i-mc oenst. rAa dc td ci tl ii oe nn at sl l. yT, hy oi sugwi voe us lydohuatvhee apde ea dc ei c oa ft emd i snudp - that you have support available when you need it. This example is the “right size” approach for our Silver level. The 25 prepaid hours perfectly cover the usage of ovre sr ut ph pe ocrotnot vr ae cr t t ahne dc ot huer ssei toe f wt hoeu lyde ai nr caunrdnaonandudailt iporneaml icuhma rsgceasn. Tehviesna bl seo bai ll ll oe wd si nt hi nesltoacl lamt i eo nn t tsot hp rr oo up ge hr loyubt ut hd eg eyte a r. This is also giving all of the benefits of the Bronze level with prioritized access to support and quick response times. Finally, we offer our Gold support level, previously our Support 2.0 service. This is an all inclusive package tqhuaatr wt eirl ll yc os yvsetre aml l boaf ct khue pssi tae ns dn eq euda sr toevr el yr st hy set ce omn threaacltt. hTchhi se ci nk cs l. uTdhei ss iunnclliumdiet es dr ehvoi eu wr s ooff Ps uL Cp paonrdt s3y6s5t edma yesr pr oe rr lyoegasr,t o et hv aa tl uma taey tehnec ho eu anlttehr ohf i yg oh ue rr es yms pt el omyse. eWt ue rtnhoovr eoru. gAhdl dy i et inocnoaul lrya, gi fe yt oh ui s al reev enl efwo r t loa rI -gCeor,nmt roorl eo cr ormu npnl ei nx gs iat ense owr cf oo rn tsri toel s skynsotwe mi n ag dt dh iant ga lGl oolfdysouuprpsourpt pgoi vr et sn ye oe du sawwi lalybteo ahdadvree as sfei xdewd idt ho lnl aor af odrd iat iyoenaarl oc fossut sp. p o r t a n d t h e c o m f o r t o f
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