SUPPORT COST COMPARISONS
NO SUPPORT CONTRACT $0 $250 1 Hour 4 Hours $130/Call No Included Hours
SILVER
GOLD
BRONZE
SUPPORT LEVEL
$6,000 $185 No Minimum
$10,500 $185 No Minimum 1 Hour $65/Call 25 Hours Included
Priced Per Site Included Included Included Included Unlimited Hours
Annual Support Fee* Automation Support Labor Rate Business Hours Per Call Minimum After Hours Per Call Minimum After Hours Per Call Surcharge Prepaid Hours**
1 Hours $65/Call No Included Hours
**Prepaid hours can be adjusted to meet customer needs at a discounted hourly rate. Please inquire for more information. *This is priced per site. Ask about our multi-site discount.
SUPPORT FEATURE COMPARISONS
NO SUPPORT CONTRACT
SILVER
GOLD
BRONZE
SUPPORT LEVEL Guaranteed 24/7 Support Access Industry Specific Dedicated Support Team (Feed, Flour, Process) Expected 30 Minute or Less Response Time* Discounted Prepaid Hours Quarterly Control System Backups Quarterly System Health Checks
X X X X X X
X X X
X X
ADDITIONAL SUPPORT SERVICES WE OFFER Icnotset rs s. tTaht ee ss eo sf feerrvsi caedsd ci tai no nbael ps eurrvc ihcaessetdo imn daixviimd ui zael l uy potri ma de d, iemd pt or oavneypor fo od uu rc tsi uo pn peof fritc ci eonnctyr,aacnt sd. r e d u c e o p e r a t i n g + Annual Site Visit + I-Control Licensing + Hazard Monitoring Audits + Embedded Resources
One of our knowledgeable support technicians will spend 3 days or more onsite, completing a checklist of proactive activities to help ensure uptime and also working with staff to better understand and fully utilize the control system.
This is an annual fee which will give your site access to the latest updates and features of the iControl software suite.
We have a dedicated team of instrumentation techs that can complete a thorough analysis of your hazard monitoring equipment, assisting with configuration as well as testing and suggestions for improvement.
In a pinch and need additional onsite support? We can send either automation support (PLC, HMI) or an electrical and instrumentation technician (instruments, electrical work, etc.) onsite for an agreed upon period to help daily with location needs.
04
Powered by FlippingBook